Clinical Notes AI Fulfillment Policy

Overview

At Clinical Notes AI, we prioritize user satisfaction and security. This policy outlines the terms and conditions for our 14-day free trial, subscription charges, and management of individual and organization plans. We use Stripe, a PCI-compliant third-party payment processor, to handle all transactions securely.

14-Day Free Trial
- Eligibility: New users are eligible for a 14-day free trial to explore our services.
- Activation: The trial period begins upon the registration and activation of your Clinical Notes AI account.
- Billing Information: Users must provide valid billing information upon registration. Your card will not be charged until the end of the 14-day trial period.

Subscription Plans
- Individual Plan: Available for single users, with the option to pay annually in advance or be automatically charged monthly.
- Organization Plan: Available for organizations, with flexible user management and the option to pay annually in advance or be automatically charged monthly.

Post-Trial Charges
- Automatic Billing: If you do not cancel your subscription before the end of the 14-day trial, your card will be automatically charged for the subscription on the 14th day.
- Billing Cycle: Subscriptions operate on a monthly or annual billing cycle, depending on your selection.

Adding and Removing Users (Organization Plan)
- Adding Users: You can add users to an organization plan at any time. The cost for additional users will be prorated based on the remaining term of your selected billing cycle (monthly or annual).
- Removing Users: You can downsize your organization plan, and the adjustment will be reflected in your next bill according to your selected term.

Cancellation Policy
- Canceling During the Trial: You can cancel your subscription at any time during the 14-day trial period through our user interface under the "Billing" and "Manage Subscriptions" sections. No charges will be applied if the cancellation is completed before the trial period ends.
- Post-Trial Cancellation: If you decide to cancel your subscription after the trial period, you will not be refunded for the current billing period. However, you can cancel your subscription to avoid future billing.

Refund Policy
- No Refunds: Once your card is charged at the end of the trial period or for any subsequent billing cycles, we do not provide refunds. Users are responsible for managing their subscriptions and cancellations through our platform.

Security and Compliance
- PCI Compliance: We use Stripe, a PCI-compliant third-party payment processor, to handle all payment transactions. Stripe ensures that all payment data is securely processed and stored in compliance with PCI DSS standards.

Customer Support
- Assistance: For any questions or assistance regarding your trial, subscription, or billing, please contact our support team at support@clinicalnotes.ai.

Changes to Policy
- Updates: Clinical Notes AI reserves the right to update this policy at any time. Users will be notified of any significant changes through our website or email.

Contact Information
- Support: For more information or support, please visit our website at www.clinicalnotes.ai or email us at support@clinicalnotes.ai.

Clinical Notes AI, Inc.