Home»

10DLC and A2P Compliance Policy

Last Updated: 3/16/2024

10DLC and A2P Messaging Compliance and Communication Policy

Collection and Use of Contact Information
By providing your phone number and consenting to receive communications from us, you agree that Clinical Notes AI, Inc. may use your 10-digit long code (10DLC) phone number for sending text messages and placing calls for marketing promotions, product updates, reminders, and account verification. We collect this information to enhance our service offerings and provide you with information relevant to your interests and needs.

A2P Registration and Compliance
Clinical Notes AI, Inc. complies with Application-to-Person (A2P) messaging registration requirements to ensure the responsible use of SMS and voice communications. As part of this compliance:

  • We register our use case with the relevant carriers and platforms to ensure our communication meets industry standards and regulations.

  • We adhere to guidelines on message frequency, content, and user consent to maintain the integrity of our communication channels.

  • We implement measures to prevent unauthorized use of messaging services, including spam and phishing attempts.


How We Use Your Information
Your information enables us to:

  • Deliver targeted marketing messages and promotional offers.

  • Provide timely updates on products, services, and policy changes.

  • Communicate reminders related to your account, transactions, or appointments.

  • Verify your identity to protect your account and personal information.


Managing Your Preferences and Opting Out
You have full control over your communication preferences. To opt-out or adjust your preferences for receiving text messages or calls from Clinical Notes AI, Inc., you can:

  • Follow the unsubscribe instructions in any message you receive.

  • Contact our customer support to change your communication settings.

Opting out of marketing communications will not affect your receipt of important transactional or account-related messages as required by law.

Data Protection and Security
Clinical Notes AI, Inc. is dedicated to protecting your privacy and securing your personal data. We employ industry-standard security measures to protect your information from unauthorized access or disclosure. For more information on our data protection practices, please visit our Privacy Policy.

Modifications to Our Messaging Policy
We reserve the right to amend this section on 10DLC and A2P messaging compliance at any time. Changes will be communicated by updating this document's date and, when significant, through direct communication or prominent website notifications.

​​​​​​​For any inquiries or concerns regarding our messaging practices, data use, or communication preferences, please reach out to our customer support at security@clinicalnotes.ai.